Frequently Asked Questions
What is the Ergopia ComfortAlign Duo?
The Ergopia ComfortAlign Duo is an orthopaedic seat and lumbar cushion set that makes long hours sitting at work more comfortable, supportive and productive. By relieving discomfort and pain related to tailbone, lower back and posture, you can spend more time focused on your task and less time worrying about long-term damage.
How does the Ergopia ComfortAlign Duo work?
The Ergopia ComfortAlign Duo helps by evenly distributing your weight, taking pressure off the tailbone with its U-Shaped design, and supporting the natural curve of your spine. This encourages proper posture, reduces strain on the lower back, and improves circulation. This allows you to sit longer with less pain, tension, and fatigue.
What does the Ergopia ComfortAlign Duo help with?
The orthopaedic cushions are designed to help with a range of common sitting-related issues, including tailbone pain (coccyx pain), lower back pain, sciatica, herniated disc pain, hip pressure, pregnancy pains and general fatigue from sitting too long. It also supports overall spinal health, making daily sitting more comfortable and sustainable.
Who is the Ergopia ComfortAlign Duo designed for?
The Ergopia ComfortAlign Duo is designed for anyone who spends long hours sitting and wants lasting comfort, pain relief and support. Itβs especially helpful for those dealing with tailbone pain, lower back pain, sciatica, hip pain, herniated or slipped disc pain, pregnancy pains or general fatigue from sitting long hours.
Perfect for office workers and remote workers, also great for drivers, students, seniors, expectant mothers, gamers and travellers - it transforms any chair into a more supportive seat.
Why do we use premium memory foam?
We use high quality memory foam as it molds to your body, evenly distributing weight to relieve pressure on your tailbone, hip joints and lower back. It supports healthy posture, eases pain like sciatica and disc discomfort, and stays supportive by bouncing back after every use.
Where can I use it?
The cushions are designed to be used in almost every chair, whether a desk chair, a home chair, a car seat, a truck seat, the couch and even wheelchairs.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship within Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14-day money-back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at ergopiashop@gmail.com.Β
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.